Adult social care provided by the Royal Borough of Windsor and Maidenhead requires improvement, according to the health watchdog,
which has found shortfalls in safeguarding and some people facing long waits for support.
The report from the Care Quality Commission follows an inspection at the start of the year, which reviewed the council’s £48 million adult social care system, supporting more than 2,000 people.
Inspectors found ‘shortfalls’ in work around safeguarding, management, partnerships, and care provision, as well as some people waiting ‘too long’ for occupational therapy.
The council had demonstrated ‘good standards’ around assessing people’s needs, supporting people to lead healthier lives, and safe transitions.
The overall CQC grade was just one point away from a rating of ‘Good’.
But the report said that those in need were waiting ‘too long for a full assessment of their occupational therapy needs’, with some waiting up to six months.
At the time of the assessment, there were almost 200 people waiting for a full occupational therapy assessment.
Staff also weren’t always able to deliver timely annual reviews of people’s care and support need, according to the report.