Bromley Football Club are recruiting a Ticketing & Retail Manager to join the team at Hayes Lane
About the – job
Description: Ticketing & Retail Manager
Job – Title
Ticketing & Retail Manager.
Department
Club – Reports to CEO
Key Contacts Internal
Head of Departments, Finance, First Team (Men’s and Women’s) , Academy, Community Trust, Youth Section.
Key Contacts External
The Football League, The FA, Other Football Clubs, Suppliers.
Location / Requirement
based in The Hayes Lane Stadium, BR29EF, which is home to the Bromley Football Club offices. Owing to the nature of the position, work during the evenings and weekends will be necessary in order to accommodate the Club’s home First Team games.
40 hours a week, full time, including home match days.
Job Purpose
In order to maximize current revenue streams and find new prospects for ticketing and retail on match days, during the week, and online, the club’s ticketing and retail organization must be managed and led.
the capacity to oversee a small sales team while providing excellent customer service.
Duties and Responsibilities
• To supervise and coordinate the Club’s ticket sales, which include season, matchday, membership, and other event tickets.
• Oversee the operation of the BFC Club Shop and Online Store, making sure the store is stocked with merchandise that our supporters may buy.
• Source and produce a variety of retail products, such as Kit and Training Wear goods, own-brand apparel products, and accessories, through a network of suppliers.
• Manage the club’s account with Macron, the kit partner, to make sure the club has enough supplies.
• To make sure the system is configured properly for all events and items, collaborate closely with the Clubs Retail and Ticketing EPOS supplier. You will take the lead in maximizing the EPOS system’s usage.
• Create a marketing strategy for tickets and retail, including promotions, advertising, and on-sale dates, in collaboration with the CEO and Head of Media/Marketing.
• Find fresh ways to grow the retail and ticketing departments in order to advance sales and delivery.
• Supervise a team that sells tickets and operates the turnstiles on match days, as well as the daily operations of the employees.
• Deliver excellent customer service and pay close attention to details, making sure that all policies and procedures are followed.
• Report and inform the CEO, the Owner/Chairman, and the Finance Department on a regular basis.
Personal Qualifications: Retail & Ticketing Manager
- Valid full (UK) driver’s licence.
- Advanced DBS Disclosure.
- Emergency first aid certificate.
- IT skills to include the ability to use Microsoft Office (Excel, Word and Outlook.)
- Experience of negotiation with suppliers and buying retail product.
- Experience of managing a Club Shop and Online Store.
- Previous experience of working in Football, Sport or Entertainment.
- Knowledge and experience of Ticketing operations in sport.
- Experience of working with an EPOS system.
- Strong customer service and communication skills.
- Strong organisational and administrative skills.
- Accurate timekeeping skills.
- Takes responsibility for ensuring a high quality of work.
- A genuine team player who will support and motivate other members of the team.
- An adaptive individual who can cope well in high pressure situations.
- A proven ability to multitask and manage multiple projects.
- Hardworking and enthusiastic.
- Meticulous attention to detail.
- Understands the importance of confidentiality and integrity at all times.
- Loyal and committed.
- Seeks to learn and develop daily.
How to apply
Apply online at cv@bromleyfc.co.uk by sending your resume and cover letter.
